If a parent has any complaint regarding the care of their child / children whilst attending my setting, an appointment can be made to discuss the issue and hopefully settle the matter.
Any concerns raised will not only be dealt with seriously, but also effectively and in a confidential manner. I would hope that any concerns that you have can be resolved amicably through discussion. I have a mandatory duty to investigate all complaints relating to the national standards for childminding.
Depending on the nature of the complaint, I will investigate it myself or it will be passed to CSSIW for investigation.
You will be notified of the outcome and receive a copy of any written records regarding the complaint within 14 days.
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